Comments on: A Hotline for Consumer Complaints goes live in Nigeria http://www.gatewaynigeria.tv/relocate/2009/12/a-hotline-for-consumer-complaints-goes-live-in-nigeria/ The service and knowledge portal for Nigerians in Diaspora looking to explore and create abundant opportunities in Nigeria. Thu, 27 Oct 2011 21:01:47 +0000 hourly 1 http://wordpress.org/?v=3.1.1 By: Supo Phillips http://www.gatewaynigeria.tv/relocate/2009/12/a-hotline-for-consumer-complaints-goes-live-in-nigeria/comment-page-1/#comment-11302 Supo Phillips Tue, 22 Dec 2009 23:59:50 +0000 http://www.gatewaynigeria.tv/relocate/?p=662#comment-11302 The call centre is definitely a step in the right direction, however,if you look at the decree that gives the Council its legal backing, it allows only the President, the Minister and State Governors to appoint members to the Council. There is no representation for the private sector, the consumer or any of the relevant NGO's on the governing board of the council, therefore you could question its independence or tranparency. It's also good to know that 85% of complaints were resolved, but how much was paid out in compensation? and who were the offenders.I don't think consumers want another Arbitration Panel, until errant companies are penalised, named and shamed, their service levels or standards will not improve, and consumers will continue to get a raw deal. but for now, we can "congratulate" the IT company that got the call centre contract. The call centre is definitely a step in the right direction, however,if you look at the decree that gives the Council its legal backing, it allows only the President, the Minister and State Governors to appoint members to the Council.

There is no representation for the private sector, the consumer or any of the relevant NGO’s on the governing board of the council, therefore you could question its independence or tranparency.

It’s also good to know that 85% of complaints were resolved, but how much was paid out in compensation? and who were the offenders.I don’t think consumers want another Arbitration Panel, until errant companies are penalised, named and shamed, their service levels or standards will not improve, and consumers will continue to get a raw deal. but for now, we can “congratulate” the IT company that got the call centre contract.

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